Effective Date: July 24, 2026
Welcome to EZZYWELL (“EZZYWELL”, “we”, “our”, or “us”), a wellness marketplace powered by Ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use EZZYWELL, including our website, mobile applications, and related services.
By accessing or using EZZYWELL, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
1. About EZZYWELL
EZZYWELL is a technology marketplace that connects customers with independent wellness professionals, fitness trainers, spas, massage therapists, beauty clinics, healthcare practitioners (where permitted by law), wellness centers, nutrition consultants, yoga instructors, meditation coaches, and other wellness service providers.
Services available through EZZYWELL may include, but are not limited to:
- Spa Services
- Massage Therapy
- Beauty & Skincare Services
- Fitness Training
- Yoga Classes
- Pilates Classes
- Meditation Sessions
- Wellness Coaching
- Nutrition & Diet Consultation
- Mental Wellness Services
- Holistic Wellness Services
- Other wellness-related services offered through the EZZYWELL platform.
EZZYWELL is a technology marketplace only and does not own, employ, operate, manage, supervise, or control independent wellness providers unless expressly stated otherwise.
Each independent provider is solely responsible for the services they offer.
2. Information We Collect
Depending on how you use EZZYWELL, we may collect the following information.
Personal Information
- Full name
- Email address
- Mobile phone number
- Date of birth (where applicable)
- Profile photograph (optional)
- Username
- Password (encrypted)
- Government-issued identification where required
- Account preferences
Booking Information
Depending on the services you use, we may collect:
- Appointment information
- Booking details
- Service selections
- Preferred provider
- Appointment dates and times
- Reservation history
- Transaction history
- Payment status
- Booking reference numbers
- Customer preferences related to appointments
Wellness Information
Some wellness providers may require you to voluntarily provide information necessary to deliver their services, such as:
- Lifestyle preferences
- Fitness goals
- Wellness objectives
- Allergies
- Health-related information you voluntarily choose to provide
- Other information required for your selected service
This information is shared only as necessary with the independent provider to facilitate your requested service.
EZZYWELL does not provide medical diagnosis or treatment and does not independently verify health information submitted by users.
Payment Information
Payments may be processed through authorized third-party payment providers.
We may collect:
- Payment transaction references
- Payment method
- Payment status
- Billing information where applicable
EZZYWELL does not store complete credit card or debit card numbers.
Device Information
We may automatically collect:
- Device type
- Browser type
- Operating system
- IP address
- Device identifiers
- App version
- Log information
- Crash reports
Location Information
Where permitted and with your consent, we may collect location information to:
- Display nearby wellness providers.
- Improve appointment accuracy.
- Personalize search results.
- Improve platform security.
- Enhance the user experience.
You may disable location sharing through your device settings, although certain services may become unavailable.
3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Process bookings and appointments.
- Connect users with independent wellness providers.
- Process payments.
- Provide customer support.
- Improve our services.
- Personalize your experience.
- Detect fraud and unauthorized activity.
- Protect users and the platform.
- Comply with legal obligations.
- Send service-related communications.
4. Sharing Your Information
We may share information only where necessary.
Independent Wellness Providers
Information necessary to complete your booking may be shared with your selected provider, including:
- Name
- Contact information
- Appointment details
- Booking preferences
- Information voluntarily provided by you that is necessary to deliver the requested service
Independent providers are responsible for protecting your information in accordance with applicable privacy laws.
Service Providers
We may share information with trusted third-party providers that assist with:
- Payment processing
- Cloud hosting
- Website security
- Customer support
- Email delivery
- SMS notifications
- Analytics
- Fraud prevention
- Mapping services
These providers are contractually required to protect your information.
Legal Requirements
We may disclose information where required by:
- Applicable law
- Court orders
- Government agencies
- Regulatory authorities
- Law enforcement agencies
or where necessary to:
- Protect legal rights.
- Prevent fraud.
- Investigate unlawful activity.
- Protect public safety.
5. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Maintain business records.
- Resolve disputes.
- Enforce our agreements.
- Comply with legal obligations.
When information is no longer required, we will securely delete, anonymize, or dispose of it where reasonably practicable.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
Although we use commercially reasonable security measures, no internet transmission or storage system can be guaranteed to be completely secure.
7. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your information.
- Request deletion of your account where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request a copy of your personal information.
Requests may be submitted using the contact information below.
8. Cookies and Similar Technologies
EZZYWELL uses cookies and similar technologies to:
- Remember login sessions.
- Store user preferences.
- Process bookings.
- Improve platform functionality.
- Analyze website traffic.
- Maintain platform security.
Please refer to our separate Cookie Policy for additional information.
9. Third-Party Services
EZZYWELL may integrate third-party services including:
- Payment providers
- Cloud hosting providers
- Analytics providers
- Mapping services
- Communication platforms
- Customer support providers
- Security services
These providers maintain their own privacy policies.
10. Children’s Privacy
EZZYWELL is not intended for children under the age required by applicable law to independently book services without parental or legal guardian consent.
If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to delete such information.
11. Marketplace Disclaimer
EZZYWELL is a technology marketplace that connects customers with independent wellness professionals and wellness service providers.
EZZYWELL, Ezzy.ph, and EZZYTech IT Solutions do not own, employ, operate, supervise, manage, or control independent wellness providers unless expressly stated otherwise.
Independent providers are solely responsible for:
- Services rendered.
- Professional qualifications.
- Certifications.
- Licenses and permits.
- Pricing.
- Availability.
- Health and safety practices.
- Customer care.
- Compliance with applicable laws and professional regulations.
EZZYWELL does not provide medical advice, medical diagnosis, emergency medical services, or healthcare treatment. Any health or wellness information available through the platform is for general informational purposes only and should not replace professional medical advice. Users should consult qualified healthcare professionals for medical concerns.
12. International Data Transfers
Where necessary to operate our services, your personal information may be processed or stored outside the Philippines.
Where this occurs, EZZYWELL will implement appropriate safeguards consistent with applicable data protection laws.
13. Changes to This Privacy Policy
EZZYWELL may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business operations.
Updated versions become effective immediately upon publication on EZZYWELL.
Your continued use of the platform after changes are posted constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod City, 6100
Negros Occidental
Philippines
Email: admin@ezzy.ph
Powered by: Ezzy.ph
By accessing or using EZZYWELL, you acknowledge that you have read, understood, and agreed to this Privacy Policy.